At The Trans Luxury Hotel Surabaya, we are committed to protecting your personal information and ensuring that your privacy is respected when you interact with our website, booking system, and online platforms.
Information We Collect
We may collect information that helps us provide you with better service, including:
- Personal details (name, email, phone number, address) for reservations or inquiries.
- Payment and transaction data for bookings or purchases.
- Browser cookies and analytics to improve website performance, remember your preferences, and support marketing promotions.
How We Use Your Information
- Manage bookings, special requests, and guest preferences.
- Send promotional offers and updates, where consent is provided.
- Improve our website experience and service quality.
- Ensure website security and protect against spam or fraudulent activity.
Cookies
We use cookies to enhance your browsing experience, track performance, and customize promotional content. Cookies also help us remember your booking preferences and prevent spam submissions. You can adjust your browser settings to disable cookies, but some features of our website may not function properly without them.
Data Protection and Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
Sharing of Information
We do not sell or rent your personal data. Your information may be shared only with trusted service providers or affiliates (such as payment processors or marketing platforms) for legitimate business purposes in line with this policy.
Your Rights
You may request access, correction, or deletion of your personal data at any time by contacting us. You may also opt out of receiving promotional communications.
Updates to This Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
